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Terms & Conditions


Welcome to Sandradee.co.uk

Sandra Dee Ltd. provides access to the Sandradee.co.uk website and sells its' products to you subject to the terms & conditions set out on this page.

Please read these conditions carefully before using this website. By using the Sandradee.co.uk website, you are agreeing to be bound by these terms & conditions.

PLEASE NOTE: In the interests of hygiene, please ensure your own briefs are worn underneath any ordered garments when trying on the underwear and swimwear.



Contract of Sale

A contract of sale between you the customer and us, will only exist once your order has been packaged and dispatched to your chosen delivery address, at which point an email confirming delivery will be sent to you.



Cancellation

You the consumer, under the United Kingdom's Distance Selling Regulations, have the right to cancel the contract (purchase) - without any reason - at any point from the time of ordering until 7 working days after receipt of the goods. To cancel this contract, contact us by telephone or email, stating the order number and giving clear instruction that you wish to cancel the order. Upon doing so, you are required to return the goods (if they have already been dispatched); which are subject to our ‘Returns/Refunds Policy' - please see above. We will arrange a full refund as soon as possible; but in any event within 30 days of us receiving the returned goods in satisfactory condition.

The only exceptions to the above are:

  • You cannot cancel your contract if the goods you have ordered are ‘Made to Measure' garments
  • If the goods are not returned, it will be assumed you have decided to buy them - no refund will be issued

Cancellation by us

We Sandra Dee reserve the right to cancel the contract between us if:

  • One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers
  • Our suppliers fail to deliver to us the goods you have ordered for any reason
  • We are unable to obtain the goods you have ordered by reason of any circumstances beyond our reasonable control

If we do cancel your contract we will notify you by e-mail and arrange with you a refund of the sum deducted by us from your credit/debit card as soon as possible; but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.



Guarantees

We guarantee you, our customer, our best service at all times. We will endeavor to do everything in our power to preserve the 1st class reputation we have established and encourage your comments to help maintain these standards. We will replace any goods under normal guarantee terms and conditions. If in doubt please contact us for advise.



Handling Complaints

We aim to deal with any problems or difficulties quickly and fairly. If you have reason to complain about our service, please email us shop@sandradee.co.uk, stating that you are making a complaint or call us on +44 (0) 1242 238427. If we are unable to help immediately, we will wherever possible respond within 1 working day, either resolving the complaint or with a time scale for resolution.



Events Beyond Our Reasonable Control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.



Liability

If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us, preferably in writing, at our contact address of the problem.

If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem. If you notify a problem to us under this condition, our only obligations will be, at your option: 

  • To make good any shortage or non-delivery
  • To replace or repair any goods that are damaged or defective
  • To refund to you the amount paid for the goods in question in whatever way we choose

Save as precluded by law, we will not be liable to you for indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.



Website Disclaimer

To the fullest extent permitted at law, Sandra Dee Ltd. is providing this website and its contents on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this web site or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, Sandra Dee Ltd. does not represent or warrant that the information accessible via this website is accurate, complete or current. Price and availability information is subject to change without notice.

Neither Sandra Dee Ltd. nor any of its affiliates, directors, employees or other representatives shall be liable for damages arising out of or in connection with the use of this website or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.



Governing Law & Your Statutory Rights

This web site was created and is served from the U.K. It is governed by English Law and the English courts shall have jurisdiction to resolve any disputes between us.

None of our Terms & Conditions is intended to limit any rights you might have as a consumer under applicable English Law. Your Statutory Rights as a consumer are not affected.Your privacy and security is important to us. The statement below sets out our privacy policy in respect of the information that you provide to us when using this website.



Privacy & security

Your privacy and security is important to us. The statement below sets out our privacy policy in respect of the information that you provide to us when using this website.


Your Personal Information

The principal purposes for which we collect and store your personal information are:

  • To process your orders and deliver products
  • Authorise payment and bill you
  • Respond to your enquiries
  • Get in touch with you about other products and promotional offers
  • Recommend products which we think might be of interest to you
  • Generally maintain the account you hold with us, together with improving our website

Marketing

Apart from using your personal information to process any orders you may place, if you provide us with an email address, it will automatically be entered into our regular email update service. If you do not wish to receive product updates, offers or newsletters, please amend your mailing preferences by unsubscribing on your 'My Account' page. If you do not object to receiving marketing material at the time you registered an account, but subsequently change your mind and no longer wish to receive such information; you may still unsubscribe - at any time.


Use of Your Information by Third Parties

Sandra Dee will never sell your personal information to third parties. On occasions it is necessary to share customer information with third parties as described below. By making a purchase on the website, you consent to us sharing your personal information with:

  • Banks and credit card companies, so we may process your order
  • Organisations involved in fraud detection, prevention, credit risk reduction or abuses of our website
  • Couriers or other agents if they need to contact you to arrange delivery of your order
  • Law enforcement authorities


Cookies

Like most websites, our website uses ‘cookies' to enhance your shopping experience. A cookie is a file that our website automatically transfers to the cookies directory on the hard drive of your computer. This occurs when your browser accesses our website. They are in no way malicious, harmful or destructive. Cookies store some basic information which helps us to identify you - if you have visited our website previously using the same computer. If this is the case, they enable our website to remember the personal information you provided (so that you do not have to input the same data again!) and let us know when you last visited our website. Cookies also allow our website to display items that you have placed into your shopping cart/basket and have not yet purchased.

Most browsers accept cookies, however, most can be set to refuse cookies. If you set your browser to refuse cookies, you will not be able to submit orders online. We do not use cookies to gather personal information.



Website, Payment & Account Security

We adopt industry standard practices to protect the confidentiality of your personal information on the website and during transmission. Our website is provided on a secure connection, which is why it is necessary to register as a customer. The characters https:// prefix the website address to show that it's a secure connection.


Card Payments

Credit and/or debit card details are never kept on our website or any of our servers. At the point of transaction, you will be passed straight through to our Banks' (PayPal) secure card payment facility. The characters https:// prefix the website address to show that it's a secure connection. This ensures that the highest level of security is achieved. We therefore do not have any record of any of your card details during this process.


Accounts & Passwords

Your account contains your delivery and billing details, email preferences and a record of your orders. You will need your email address and password to see or edit your personal details. If you can't remember your password, go to the 'My Account' or 'Login' page, enter your email address, click on 'Password forgotten? Click here'. and it will be automatically emailed to you. For security reasons we cannot see your password, so are unable to confirm it for you.

If you use the website, you are responsible for maintaining the confidentiality of your account and password, thus preventing unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should inform us immediately if you have any reason to believe that your password is being, or is likely to be used in an unauthorised manner.

Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering.

We reserve the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion - in the interests of preventing fraudulent activity. If we cancel an order, you will be duly notified. It will also be without charge to you.



Our Company Details

Sandradee.co.uk is owned and operated by Sandra Dee Ltd. Registered in England & Wales.

Registered Office address:
35 Rodney Road,
Cheltenham,
Gloucestershire,
GL50 1HX

UK V.A.T. Registration No. 302 9543 75

Company Registration No. 4253670

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